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Frequently Asked Questions
We stitch and pack your orders from our warehouse in Brisbane on Thursday each week to ensure that you will receive your precious personalised baby blanket or newborn gift as quickly as possible. We currently only do one day of stitching to keep our prices as low as possible.
We understand mistakes can happen. We cannot guarantee that we can change or cancel your order, but we will do our best. It will depend on where your order is in the production process. Please email us at firstname.lastname@example.org as soon as you realise you need to make a change with the title;
URGENT ORDER CHANGE REQUEST [ORDER NUMER]
To keep our prices as low and affordable as possible we source our products globally with a rigorous NPD (new product development) process to ensure all products are safe and stand the test of time for you little poppet.
All our final touches of each product are completed in Brisbane in our warehouse. That’s right all personalisation is done by a seamstress in Australia.
We except all a large array of payment types including;
- Credit / Debit Card
All payments via our site are secure as indicated by the padlock in your browser. We value our customers privacy and security.
Choices can be overwhelming so we have chosen the thread that best compliments the blanket. We love hearing our customers feedback so don’t be shy and let us know if you would prefer to select your thread colour. You can send your feedback to email@example.com if you don’t think something is quite right.
They sure will, just indicate that your pack is a personalised gift and include your personalised message in the cart section of the website. When we put the pack together we will include your gift message.
Definitely! Just read the care instructions on the label, but to ensure that the integrity of your embroidery stays in tact we recommend a gentle cold machine-wash.
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